Terms & Conditions

Our Terms and Conditions apply to all transactions made on this website. Please read them carefully. Placing an order signifies that you agree to our terms and conditions of sale.

Andrea Eserin Jewellery reserves the right at any time to amend or update these terms and conditions, and you agree to be bound by such amendments or updates. Any changes which are made will take effect on the date they are posted on this website.

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Prices

Due to fluctuations in precious metal prices, Andrea Eserin Jewellery reserves the right to alter prices at any time, without prior notice.

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Orders & Payment

1. All items are made to order and usually take 2-3 weeks. At busier times and for bespoke items this may increase to 4 weeks.

2. Andrea Eserin Jewellery use a well known and secure online payment system. Once payment has been authorised, you will receive notification of your order via e-mail.

3. For customers ordering directly, not via the website, the terms and conditions of the sale will be stated via e-mail, which will act as a contract with Andrea Eserin Jewellery.

4. Payment may also be made via personal cheque or bank transfer.

5. All orders are subject to acceptance and availability. You will be advised by e-mail if we anticipate your item cannot be delivered in the timeframe outlined above.

6. If you require your order for a specific date then Andrea Eserin will do their best to accomodate your requirements but cannot be held responsible if the item is not received in time (see below)

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Delivery & Refunds

1. All order are sent free of charge using the Royal Mail Special Delivery service with adequate insurance for the value of the goods.

2. If your jewellery has not arrived when indicated or is damaged or faulty in any way you must contact me immediately.

3. In the unlikely event that you are not happy with your online purchase I will accept return of jewellery within 14 days of purchasing for a full refund, exchange or credit note (minus the cost of any postage) provided the piece has not be worn or damaged in any way. Items bought in person at a Craft Fair can only be returned for exhange or Credit Note. However, in both cases, commissioned jewellery or items that have been made to your specific requirements cannot be returned. For hygiene reasons, earrings cannot be exchanged or returned unless faulty.

4. Please contact Andrea Eserin prior returning any goods with details of the problem. Items must be returned using a secure delivery service and insured to the full value of the goods (such as Royal Mail Special Delivery Service) Andrea Eserin is not responsible for the delivery cost of returned items or for any loss or damage of items being returned for exchange, refund or credit.

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Disclaimer

1. Andrea Eserin Jewellery endeavours to ensure all product descriptions and specifications posted on this website are correct. All information issued by Andrea Eserin Jewellery is for the sole purpose of giving an approximate idea of the goods.

2. All items are handmade and therefore small imperfections or variations may occur. Due to the nature of natural gemstones colours may vary.

3. Please also be aware that Andrea Eserin cannot accept responsibility for any variation in colour of precious metals, gemstones or fabrics illustrated on this website. Colours may not be exact due to different computer monitors and browsers.

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Cancellation By Andrea Eserin

1. We reserve the right to cancel the contract between us if:

- We have insufficient stock to deliver the goods you have ordered.

- We do not deliver to your region or country.

- One of the goods you ordered was listed on our website at an incorrect price due to a typo-graphical error.

2. If we do cancel the contract between us, you will be notified via e-mail and we will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered as a cause.

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Cancellation By You

1. ONLY UK Residents may cancel their contract to purchase goods within 7 working days of placing the order, providing the goods are returned to us immediately in an 'as sold' condition with packaging unopened.

2. In the event of a cancellation under this provision a full refund, inclusive of postage and packaging costs will be given within 30 days of our receipt of the returned goods. Goods must be returned via recorded deilvery. The customer shall not be reimbursed return postage costs.

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Currency

1. The main currency of this website is Pounds Sterling

2. Data entry errors or other technical problems may result in inaccurate pricing. If you see any price which you believe may be incorrect, please contact us to confirm the price.

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Events Beyond Our Control

1. Andrea Eserin Jewellery shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage or defect caused to goods delivered by an occurrence beyond our control, including: strikes, theft, breakdown of systems or network access, floods, fire, explosion or accident.

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Governing Law

1. Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by English Law. The terms of this charter shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction.

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Confidentiality and Data Protection

1. Andrea Eserin promises that any information given to her by a customer is condfidential and will never be shared with a third party.

2. Storage of customer information -

Hard copies of customer details (such as receipt books etc) are stored in a locked filing cabinet.

Digital copies of email addresses are stored solely within Mailchimp. Please see https://mailchimp.com/legal/privacy/ for further information on their data protection policy.

Payment through our website is dealt with by Paypal, which means Andrea Eserin does not hold any customers payment details. Please see https://www.paypal.com/uk/webapps/mpp/ua/privacy-full for information on how Paypal stores this information.

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1. The contents of these pages on our website - inclusive of photographs, designs, logo, pictures, written text and any other material, are the intellectual property of Andrea Eserin Jewellery.

2. As a visitor to this website, you agree not to (and agree not to assist or facilitate any third party to) copy, display, reproduce, distribute or commercially exploit such material and content without our knowledge prior written consent.

The owner of this web site is Andrea Eserin Jewellery, whose office HQ is at 51 North Way, Lewes, East Sussex BN7 1DJ, UK